At the end of 2020, when 5G became widespread in the Heaxagon, Orange proclaimed itself the best network in France. Even today, Orange still puts forward countless advantages of moving to 5G compared to 4G, but also compared to what the competition offers. A few months ago, Stéphane Richard the CEO of Orange did not hesitate to attack Free directly.
The CLCV sues Orange
In a way, Orange is right to boast of having the best 5G network in France, nevertheless, the association Consommation Logement Cadre de vie (CLCV) has discovered a scheme that does not make Orange the operator with the most reliable promise. CLCV has always warned consumers who want to subscribe to Orange to get the best 5G performance. However, the operator’s shaky communication on 5G is the straw that broke the camel’s back and prompted the association Consommation Logement Cadre de vie to file a complaint with the Paris judicial court.
On July 27, the verdict fell, and the court condemned Orange for “misleading commercial practice” . The French operator was fined 15,000 euros and will also have to publish the verdict on its website. The Paris court accused Orange of failing to clearly inform its customers of the availability of its network in France. Orange is also accused of not having detailed the operation of frequencies and their impact on the speeds.
For its part, the operator stated in a press release that it intends to appeal, saying: “This is a first instance decision that we will not comment on. Orange disputes the grievances it has been made aware of and has already appealed the decision.