SteelSeries is today one of the most famous manufacturers of high-performance gaming peripherals in the hardware industry, and it is for several reasons among which we find the immeasurable performance of their devices, but also for the good reputation of its after-sales service that does not hesitate to help users who encounter quality problems in their products.
What you should know about the SteelSeries warranty
Like all manufacturers, there are certain limitations and periods in terms of warranty that you should know before trying to manage it, because when we talk about a warranty period in no case is a full warranty but has certain conditions.
In the case of SteelSeries, the warranty period for all its products is two years from the date of purchase if you are in Europe, but only one year if you are outside the European Union. In this regard, the manufacturer states the following:
“The warranty will only cover manufacturing defects. It does not cover normal wear and tear, including but not limited to breakage due to abuse, cosmetic damage, dents and chips, improper use, water damage or other causes attributable to events outside the manufacturing process.”
“The warranty is not transferable. It is valid only for the first person who made the purchase and only in the country where the original purchase was made. If the product was purchased from a reseller outside of SteelSeries, please check with your regional distributor for warranty services.”
“Products received from SteelSeries as part of a warranty claim using an RMA code will be warranted for 30 days or from the original purchase date of the product that was claimed for warranty (whichever is greater). Using an RMA code on SteelSeries.com does not extend the warranty or change the product to which it applies.”
Let’s explain this: as in all cases, the SteelSeries warranty only covers defects attributable to the manufacturing process of the product, but you won’t be able to make use of it if for example you drop your mouse on the floor and it breaks, which amounts to improper use or accidents beyond the manufacturer’s control. Besides that, they also specify that if you bought the product in a store you will have to claim the warranty to the store and not to them (although from our own experience we will tell you that they do not put problems if you claim it to them), and likewise also specify that if you change the defective product for a new one it will inherit the warranty of the previous one, that is, if you get a new mouse in exchange for the one that has broken, you will not have another two years warranty but will inherit the warranty of the original.
Here’s how to manage the warranty on your SteelSeries product.
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If your SteelSeries peripheral has broken down and doesn’t work or doesn’t work as it should without any mishandling on your part, then you are entitled to take out a warranty claim with the manufacturer (as long as you are within the first two years from the date of purchase). The first thing you need to do to process the warranty is to contact SteelSeries through their support website (you will need to register), where you can open a support ticket explaining the problem.
A SteelSeries after-sales service specialist will then contact you via email, and will first attempt to troubleshoot the problem remotely if possible. If they determine that there is a hardware problem with your device, they will provide you with instructions on how to initiate the warranty and verification process. Once the warranty or RMA has been approved, you will be prompted to do one of the following:
- Destroy the device – You will be provided with instructions on how to physically destroy the device. It is important that you do not do this until you receive your replacement.
- Send in the defective product: The brand representative may ask you to send them the failed device so they can analyze it to improve the design. You will be provided with instructions on how to ship it, which will of course be free of charge to you.
Once you have reached this point, they will provide you with a code for the manufacturer’s online store where you will be able to buy back the defective product at zero cost, including free shipping. In other words, instead of them managing the shipping of a new product, they will directly give you a kind of “voucher” for the value of your product so you can buy back the same or another one in their online store; keep in mind, however, that as they explain in their warranty policy the remaining warranty period will be inherited from the original product. In other words, if a mouse breaks down 14 months after you bought it, the new mouse will only have a 10 month warranty and not another 24 months.
Additional considerations to keep in mind
SteelSeries works in such a way that you never run out of your peripheral. So, for example, if you have a keyboard whose volume knob has stopped working and you’ve arranged to have your warranty handled with an RMA as explained above, they’ll give you a code to buy the keyboard back from their online store before you even destroy or send them the defective keyboard, so you won’t be left without a keyboard.
That said, the code is obviously non-transferable, of no financial value and can only be used by you within 30 days of them giving it to you. To use it, you must go to the SteelSeries online store and log in with your account, which must be the same as your SteelSeries account.with which you made the management of the warranty because otherwise the code you have been provided will not work.
In the online store select the product and add it to your shopping cart as normal; the only difference in the purchase process is that the section “Add promocode”, you must enter the code that you have been provided to manage the warranty, thanks to which you can buy the product at zero cost.
Make the purchase at zero cost and that’s it, you just have to wait for your replacement product to arrive.